Shipping policy

Last Updated: January 2026

Thank you for shopping with Soumya Silver.
Please review our Shipping Policy to understand how and when your order will be delivered.

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Order Processing Time

• All orders are processed within 2–5 business days after successful payment confirmation.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.

• During high-volume periods, festivals, or promotions, processing times may be slightly extended.

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Shipping Coverage

• We currently ship across India.

• At this time, international shipping is not available.

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Estimated Delivery Time

• Standard delivery typically takes 5–10 business days after dispatch, depending on your location.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

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Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.

• Any additional charges such as COD fees (if offered) will be clearly mentioned before order confirmation.

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Order Tracking

• Once your order is shipped, you will receive a confirmation message/email containing the tracking details.

• Tracking updates may take up to 24 hours to reflect on the courier partner’s website.

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Delivery Issues

• Please ensure your shipping address and contact details are accurate at the time of checkout.

• Soumya Silver is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

• If a package is returned due to unsuccessful delivery attempts, re-shipping charges may apply.

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Damaged or Missing Packages

• If you receive a damaged package or notice missing items, please contact us within 24 hours of delivery with clear photos/videos and your order ID.

• Claims raised after this period may not be accepted.

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Change of Address

• Once an order is placed, the shipping address cannot be changed.

• Please review your address carefully before completing your purchase.

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Contact Us

If you have any questions regarding shipping, feel free to reach out to us:

📧 Email: hello@soumyasilver.in
📞 Phone: +91-8889019001