Refund policy
Last Updated: January 2026
Thank you for shopping with Soumya Silver.
Please read this policy carefully before making a purchase.
No Return Policy
At Soumya Silver, we do not offer returns on any of our products.
All items sold on our website are non-returnable, including but not limited to:
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Silver jewellery
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Customized or made-to-order products
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Sale or discounted items
Once an order is placed and delivered, it cannot be returned or exchanged.
No Refund Policy
We follow a strict no refund policy.
Refunds will not be provided for:
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Change of mind
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Personal preferences
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Size, design, or style expectations
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Minor color or texture variations (as product images may vary slightly due to lighting or screen settings)
Damaged or Incorrect Product
We take quality checks seriously.
However, if you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery with:
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Clear photos or videos of the product
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Order ID and registered contact details
After verification, we will assess the issue and provide an appropriate resolution, which may include replacement (refunds are not guaranteed).
Cancellation Policy
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Orders once placed cannot be cancelled.
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Please review your order details carefully before completing the purchase.
Important Notes
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Slight variations in weight, design, or finish are natural in handcrafted silver jewellery and do not qualify for return or refund.
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Products purchased during offers or promotions are strictly non-returnable and non-refundable.
Contact Us
For any questions or concerns regarding this policy, you can contact us at:
📧 Email: hello@soumyasilver.in
📞 Phone: +91-8889019001











