Refund policy

Last Updated: January 2026

Thank you for shopping with Soumya Silver.
Please read this policy carefully before making a purchase.

---

No Return Policy

At Soumya Silver, we do not offer returns on any of our products.

All items sold on our website are non-returnable, including but not limited to:

• Silver jewellery

• Customized or made-to-order products

• Sale or discounted items

Once an order is placed and delivered, it cannot be returned or exchanged.

---

No Refund Policy

We follow a strict no refund policy.

Refunds will not be provided for:

• Change of mind

• Personal preferences

• Size, design, or style expectations

• Minor color or texture variations (as product images may vary slightly due to lighting or screen settings)

---

Damaged or Incorrect Product

We take quality checks seriously.
However, if you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery with:

• Clear photos or videos of the product

• Order ID and registered contact details

After verification, we will assess the issue and provide an appropriate resolution, which may include replacement (refunds are not guaranteed).

---

Cancellation Policy

• Orders once placed cannot be cancelled.

• Please review your order details carefully before completing the purchase.

---

Important Notes

• Slight variations in weight, design, or finish are natural in handcrafted silver jewellery and do not qualify for return or refund.

• Products purchased during offers or promotions are strictly non-returnable and non-refundable.

---

Contact Us

For any questions or concerns regarding this policy, you can contact us at:

📧 Email: hello@soumyasilver.in
📞 Phone: +91-8889019001